The purpose of this policy is to provide a process for students to raise complaints or grievances regarding Hollywood Education Institute’s services, policies, procedures, or decisions. The policy aims to ensure that all complaints and grievances are addressed promptly, fairly, and in a  transparent manner. In the event that a student has a complaint, grievance, or dispute, the  student has the right to seek a satisfactory resolution through the following process:  

1) Hollywood Education Institute encourages students to first attempt to resolve complaints or grievances informally with the Academic Director for Academic complaints or grievances and Administrative Manager for other reasons than Academic. This may involve discussing the issue with the instructor or staff member involved. If the student is  not comfortable discussing the issue with the person involved or if the issue is not resolved to the student’s satisfaction, the student may proceed to the next step.  

2) If the issue is not resolved through informal means:

• The student may submit a formal complaint in writing to: Hollywood Education  Institute (HEI), 3470 Wilshire Blvd., Suite 350, Los Angeles, CA, 90010 or submit an  email at info@hollywoodinstitute.net
  
  The complaint should include a description of the specific allegations and the  desired remedy, accompanied by any necessary documentation. The student  services can, if necessary, submit the complaint to the President for final resolution.  Hollywood Education Institute shall take each/every concern into consideration and shall respond within fourteen (14) days. The response will include a summary  of the investigation, any findings, and the resolution of the issue. If the President  determines that further action is required, they will provide an estimated timeline  for the resolution of the issue. 

• The student or any member of the public may file a complaint about this institution  with the Bureau for Private Postsecondary Education by calling (888) 370-7589 toll  free or by completing a complaint form, which can be obtained on the bureau’s  internet website www.bppe.ca.gov
  
  Bureau for Private Postsecondary Education (BPPE) 
  1747 North Market Blvd., Suite 225, Sacramento, CA 95834
  Phone: (916) 574-8900 | Toll Free: (888) 370-7589 |Main Fax: (916) 263-1897
  Website: www.bppe.ca.gov  

• The student may also submit complaints and grievances directly to Accrediting  Council for Continuing Education and Training (ACCET), 1722 N St NW, Washington  DC, 20036, Phone: (202) 955-1113, Fax: (202) 955-1118, complaints@accet.org

3) If the student is not satisfied with the outcome of the complaint, the student must submit a  written appeal to the President within fourteen (14) days of receiving the initial resolution.  The appeal must include a detailed explanation of why the student is not satisfied with the initial resolution and what outcome the student is seeking. 

• The President will review the appeal and any relevant documentation. The student may be asked to provide additional information or attend a meeting to discuss the appeal. 
• The President will make a final decision regarding the appeal within fourteen (14)  days of receiving the appeal. The decision will be communicated to the student in writing and will include an explanation of the rationale behind the decision.