The purpose of this policy is to provide a process for students to raise complaints or grievances regarding Hollywood Education Institute’s services, policies, procedures, or decisions. The policy aims to ensure that all complaints and grievances are addressed promptly, fairly, and in a transparent manner. In the event that a student has a complaint, grievance or dispute, the student has the right to seek a satisfactory resolution through the following process: 

1. Hollywood Education Institute encourages students to first attempt to resolve complaints or grievances informally with the Academic Director for Academic complaints or grievances  and Administrative Manager for other reasons than Academic. This may involve discussing the issue with the instructor or staff member involved. If the student is not comfortable discussing the issue with the person involved or if the issue is not resolved to the student’s satisfaction, the student may proceed to the next step. 
2. If the issue is not resolved through informal means:

• The student may submit a formal complaint in writing to: Hollywood Education Institute (HEI), 3470 Wilshire Blvd., Suite 350, Los Angeles, CA, 90010 or submit an email at info@hollywoodinstitute.net The complaint should include a description of the specific allegations and the desired remedy, accompanied by any necessary documentation. The student services can, if necessary, submit the complaint to the President for final resolution. Hollywood Education Institute shall take each/every concern into consideration and shall respond within fourteen (14) days. The response will include a summary of the investigation, any findings, and the resolution of the issue. If the President determines that further action is required, they will provide an estimated timeline for the resolution of the issue.

• The student or any member of the public may file a complaint about this institution with the Bureau for Private Postsecondary Education (1747 North Market Blvd., Suite 225, Sacramento, CA 95834) by calling (916) 574-8900 and (888) 370-7589 toll free or by completing a complaint form, which can be obtained on the bureau’s internet website www.bppe.ca.gov 

• The student may also submit complaints and grievances directly to Accrediting Council for Continuing Education and Training (ACCET), 1722 N St NW, Washington DC, 20036, Phone: (202) 955-1113, Fax: (202) 955-1118, complaints@accet.org 

1. If the student is not satisfied with the outcome of the complaint, the student must submit a written appeal to the President within fourteen (14) days of receiving the initial resolution. The appeal must include a detailed explanation of why the student is not satisfied with the initial resolution and what outcome the student is seeking.

• The President will review the appeal and any relevant documentation. The student may be asked to provide additional information or attend a meeting to discuss the appeal.
• The President will make a final decision regarding the appeal within fourteen (14) days of receiving the appeal. The decision will be communicated to the student in writing and will include an explanation of the rationale behind the decision.