The purpose of this policy is to provide a process for students to raise complaints or grievances regarding Hollywood Education Institute’s services, policies, procedures, or decisions. The policy aims to ensure that all complaints and grievances are addressed promptly, fairly, and in a transparent manner. In the event that a student has a complaint, grievance, or dispute, the student has the right to seek a satisfactory resolution through the following process:
1) Hollywood Education Institute encourages students to first attempt to resolve complaints or grievances informally with the Academic Director for Academic complaints or grievances and Administrative Manager for other reasons than Academic. This may involve discussing the issue with the instructor or staff member involved. If the student is not comfortable discussing the issue with the person involved or if the issue is not resolved to the student’s satisfaction, the student may proceed to the next step.
2) If the issue is not resolved through informal means:
3) If the student is not satisfied with the outcome of the complaint, the student must submit a written appeal to the President within fourteen (14) days of receiving the initial resolution. The appeal must include a detailed explanation of why the student is not satisfied with the initial resolution and what outcome the student is seeking.